Monet11 Terms & Conditions – Platform Usage Guide for Malaysian Players

In these terms and conditions, the following words carry the meanings defined below:

• "monet11" refers to the online casino platform operated under the domain monet11.biz, including all subdomains, mobile applications, and related services.
• "Player" or "You" refers to any individual who registers and uses the monet11 platform.
• "Account" refers to a player account officially registered on the monet11 platform.
• "Credits" refers to the cash balance in your monet11 account available for gameplay.
• "Bonus" refers to bonus credits, free spins, or other incentives granted by monet11 to players subject to specific terms and conditions.
• "Rollover" refers to the wagering requirements that must be met before a bonus or any winnings derived from a bonus can be withdrawn.
• "Platform" refers to the entire monet11 system, including the website, user interface, payment system, and all games offered.

These terms and conditions apply to all monet11 platform users without exception, including visitors who browse the website without registering an account. Continued use of the platform after the terms have been updated constitutes your acceptance of the revised terms.

To register and use the monet11 platform, you must meet all of the following eligibility requirements:

• At least 18 years old at the time of registration. monet11 strictly prohibits the use of the platform by underage individuals.
• Is an individual playing on their own behalf and not acting for or on behalf of any third party.
• There are no legal restrictions in your place of residence on participating in online gambling activities.
• Never declared bankrupt or undergoing bankruptcy proceedings at the time of registration.
• Never previously had an account closed or banned on the monet11 platform.

Each player is permitted to register only one (1) account only at monet11. Multiple account registrations by the same individual are strictly prohibited and may result in the immediate closure of all associated accounts along with the forfeiture of all credits and winnings without compensation.

During registration, you are required to provide accurate, current, and complete information, including your full name, date of birth, an active Malaysian phone number, and a valid email address. monet11 reserves the right to request identity verification documents at any time, including prior to processing your first withdrawal.

You are fully responsible for the security of your monet11 account. This includes:

• Keeping your password confidential and not sharing it with any other individual.
• Do not allow others to access or use your account.
• Ensuring that any device used to log in to monet11 is adequately secured.
• Log out of your account after each session when using a shared device.
• Report any unauthorized access to the monet11 support team immediately.

Monet11 will not be held liable for any losses resulting from third-party access to your account due to your own negligence in maintaining account security. All activity carried out using your username and password is considered to have been performed by you.

For added security, monet11 recommends using a strong password (combining uppercase letters, lowercase letters, numbers, and symbols), changing your password regularly, and enabling two-factor authentication (2FA) where available on the platform.

Monet11 supports the following deposit and withdrawal methods for Malaysian players:

Withdrawals are subject to the following conditions:

• Identity verification (KYC) must be completed before the first withdrawal can be processed.
• Withdrawals exceeding RM 10,000 in a single day may require additional processing time of up to three (3) business days.
• Deposited funds must be wagered at least one (1) time before withdrawals are permitted, to prevent misuse of the payment system.
• Monet11 reserves the right to request additional documents (bank statements, utility bills, etc.) for large withdrawals in compliance with anti-money laundering regulations.
• Withdrawals may only be made to the same payment method used for the deposit, except in special circumstances approved by monet11 management.

Monet11 offers a range of bonuses and promotions to eligible players. All bonuses are subject to the following terms and conditions:

• Each bonus carries its own rollover requirement, which will be clearly stated in the terms of the relevant promotion.
• The welcome bonus is eligible to be claimed once only by every new player who verifies their account.
• Monet11 reserves the right to void any bonus and any winnings derived from it if a player is found to have engaged in fraud, bonus abuse, or a violation of any part of these terms.
• Bonuses cannot be transferred between players or shared.
• Bonuses that have not met the rollover requirement cannot be withdrawn. If you wish to opt out of a bonus offer, you may contact our support team to cancel the bonus — however, this may result in the forfeiture of the bonus balance and any associated winnings.
• Monet11 reserves the right to withdraw, modify, or terminate any promotion at any time with reasonable notice.

Bonus abuse includes but is not limited to: using multiple accounts to claim the same bonus, strategically wagering on excluded games, and using automated software or tools to meet rollover requirements. Such activity will result in immediate account closure.

All games on the monet11 platform – including slots, Live Casino, roulette, progressive jackpots, lottery, and Sports Betting – are subject to the following rules:

• Game results are final and shall be final and binding except in cases of clearly demonstrable technical error.
• In the event of a technical error or system disruption during an incomplete game round, monet11 reserves the right to void that round and refund the stake amount to the player.
• All slot games and automated casino games use a Random Number Generator (RNG) system certified by an accredited independent body. The RTP value for each game is displayed within the platform.
• For Live Casino tables, video streams and game records are retained and may be used to resolve any disputes.
• The use of assistance software, bots, or any tools that provide an unfair advantage in gameplay is strictly prohibited and may result in the forfeiture of all winnings and closure of the account.
• Players are not permitted to collude with one another to manipulate game outcomes, particularly in poker and live table games.

Monet11 reserves the right to investigate any suspicious gaming activity and to suspend withdrawals during the course of such an investigation. If a player is found to have violated the rules of play, all associated winnings will be voided.

All monet11 players are required to conduct themselves in a respectful and responsible manner while using the platform, particularly during Live Casino sessions where interaction with dealers and other players takes place. The following are strictly prohibited:

• Using offensive, abusive, or threatening language in the chat function directed at dealers or other players.
• Sharing another person's personal information without their consent.
• Taking any action intended to disrupt or negatively affect other players' gaming experience.
• Using the monet11 platform for any illegal purpose, including money laundering.
• Making false claims or misleading statements to the monet11 customer support team.

Monet11 reserves the right to take immediate action, including suspending or closing the account, against any player who violates these conduct guidelines.

Monet11 reserves the right to close or suspend a player's account in the following circumstances:

• Violation of any part of these terms and conditions.
• Suspected or confirmed fraud, money laundering, or any other illegal activity.
• Bonus or payment system abuse.
• Use of unauthorised software or game manipulation methods.
• Upon request by a relevant law enforcement authority.
• Account inactivity for more than 12 consecutive months.

Players may also request to close their own account at any time by contacting the monet11 support team. Any valid funds remaining in an account closed at the player's request will be returned upon completion of the verification process.

In the event of account closure due to a terms violation, monet11 reserves the right to withhold all or part of the funds in the account, subject to the outcome of an internal investigation.

Monet11 takes its commitment to responsible gaming very seriously. We believe that casino gaming should be a source of fun and entertainment, not financial stress or personal hardship.

The monet11 platform provides the following tools to help players stay in control:

• Daily/Weekly/Monthly Deposit Limits – set a limit on how much you can deposit within a specified time period.
• Loss Limit – set a maximum net loss limit beyond which your account will be temporarily restricted from further play.
• Take a Break – an option to restrict access to the platform for 24 hours, 48 hours, or seven days.
• Self-Exclusion – an option to permanently close your account or suspend it for a longer period (one month, three months, six months, or permanently).

If you are concerned about your own gambling habits or those of someone you know, please contact the monet11 support team or visit our Responsible Gaming page for further information and support resources.

Monet11 provides this platform on an "as-is" basis. While we make every effort to ensure uninterrupted operation, we cannot guarantee that the platform will always be free from technical errors, service disruptions, or issues beyond our control.

• Monet11 is not liable for any losses caused by internet disruptions on the player's end, device malfunctions, or technical failures occurring outside of monet11's infrastructure.
• Monet11's maximum liability to any player under any circumstances is limited to the amount of funds available in that player's account at the time of the incident.
• Monet11 is not liable for any indirect losses, loss of business, or consequential damages incurred by players.
• In the event of a technical error that unfairly affects the outcome of a game, monet11 reserves the right to void that round and refund the stake amount to the player as full and final settlement.

Participating in casino games carries financial risk. Players should be aware that all casino games have a house edge that ensures the platform remains profitable over the long term. No strategy can consistently guarantee winnings over the long run.

Monet11 reserves the right to modify, amend, or update these terms and conditions at any time without prior notice, except for amendments involving material changes to player rights, for which seven (7) days' notice will be given.

Methods of notifying amendments to these terms include:

• An in-platform notice displayed within monet11 upon login.
• Notification email sent to the player's registered email address.
• Updates the "Last Updated" date at the top of this terms page.

Continued use of the monet11 platform after the effective date of any amendment constitutes the player's acceptance of the revised terms. If you disagree with the changes made, you have the right to close your account and withdraw all eligible funds before the amendment's effective date.

If you have any questions, concerns, or feedback regarding these terms and conditions, the monet11 support team is available to assist you at any time.

• Live Chat – Available directly on the monet11 platform, 24 hours a day, 7 days a week. Typical response time is under 2 minutes.
• Email – support@monet11.biz. Responses within 24 business hours.

For disputes relating to winnings or financial transactions, please provide your account number, the transaction date, and full details of the dispute to help expedite our investigation.