Monet11 Privacy Policy – Player Data Protection in Malaysia

Monet11 is an online casino platform operating under the domain monet11.biz, fully committed to protecting the privacy of every player who uses our services. This Privacy Policy has been drafted in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and sets out precisely how monet11 collects, processes, stores, uses, and safeguards your personal data.

This policy applies to all users of the monet11 platform – whether you are a registered player actively enjoying slots, Live Casino, Roulette, or progressive jackpots, or a visitor simply browsing our website without an account. Continued use of the monet11 platform after the date this policy is updated will be considered your acceptance of the revised privacy terms.

Monet11 acts as the Data Controller for all personal data collected through our platform. We are fully responsible for ensuring your data is processed lawfully, fairly, and transparently in accordance with data protection principles established under Malaysian law.

Monet11 only collects personal data that is strictly necessary to deliver our services safely and efficiently. The categories of data we collect are as follows:

Monet11 does not collect sensitive data such as biometric data, health information, or players' political views. All financial data related to Malaysian e-wallets such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow is processed through secure payment gateways, and monet11 does not store the full account number details of your e-wallet.

Monet11 collects personal data through the following channels:

• Account Registration Form – When you register a monet11 account, you provide identity and contact information directly. This is our primary source of data.
• Identity Verification Process (KYC) – To process withdrawals and comply with anti-money laundering regulations, we may request a copy of your identification documents such as your MyKad or Malaysian passport.
• Financial Transactions – Every deposit made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX through Maybank2u or CIMB Clicks generates a transaction record, which we retain for accounting and audit purposes.
• Gaming Activity – The monet11 platform logs all gaming activity, including login times, games played, wagering amounts, and outcomes, for security, audit, and responsible gaming support purposes.
• Automated Tracking Technologies – Cookies, server log files, and similar tracking technologies collect technical data as you browse the monet11 platform. See Section 7 for further details.
• Communications with Support Team – When you contact the monet11 support team via Live Chat or email, the content of that communication is stored for issue resolution and team training purposes.

Monet11 uses your personal data solely for the following legitimate and clearly stated purposes:

• Account Management – Creating, verifying, and maintaining your player account on the monet11 platform.
• Financial Transaction Processing – Processes deposits via e-wallet and FPX, and handles withdrawal of winnings to your Malaysian bank account or digital wallet.
• Legal Compliance (KYC/AML) – Verifies your identity to comply with the Anti-Money Laundering (AML) and Know Your Customer (KYC) legal requirements applicable to monet11.
• Platform Security – Detecting and preventing fraud, multi-account usage, bonus abuse, and any activity that violates monet11's terms.
• Customer Support – Helps you resolve technical issues, account enquiries, or disputes related to gaming and transactions.
• Responsible Gaming – Monitoring gameplay patterns to identify players who may need assistance or responsible gaming support, in line with monet11's commitment to player wellbeing.
• Service Communications – Sends important account notifications, terms updates, and security information via email or SMS to your Malaysian phone number.
• Analytics & Platform Improvement – Uses aggregated (non-personal) data to understand usage patterns and improve the player experience on monet11.

Monet11 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, in limited circumstances, we may need to share your data with the following parties:

• Payment Service Providers – Payment gateways that process e-wallet transactions (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) and FPX via Maybank2u or CIMB Clicks require minimum transaction data to process your payment. These providers are bound by strict data protection agreements.
• Game Software Providers – Providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, PG Soft, and Playtech may receive the minimum game session data required to operate their games within the monet11 platform. This does not include your full financial information.
• Law Enforcement Authorities – monet11 will disclose personal data when required to do so by Malaysian law, court order, or a competent law enforcement authority. monet11 will endeavour to notify you of any such disclosure unless prohibited by law.
• Auditors & Legal Consultants – In limited circumstances, independent auditors or legal counsel involved in investigations or disputes may require access to relevant data. All such parties are bound by strict confidentiality obligations.

In all instances of data sharing, monet11 ensures that only the minimum data necessary for the stated purpose is shared, and all recipients are bound by data protection obligations equivalent to Malaysia's PDPA 2010 standards.

Monet11 implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-Bit SSL/TLS Encryption – All communication between your browser and monet11's servers is encrypted using the latest TLS protocol, ensuring your data remains secure at all times.
• Secure Password Storage – Your account password is never stored in plain text. We use strong cryptographic hashing (bcrypt) to store passwords securely.
• Role-Based Access Control – Only monet11 staff with a legitimate business need are permitted to access players' personal data, and that access is restricted according to strict permission levels.
• 24/7 Security Monitoring – monet11's systems are continuously monitored to detect any suspicious activity, intrusion attempts, or security anomalies requiring immediate action.
• Regular Data Backups – Data is backed up regularly to a secure, separate storage location to ensure service continuity and protection against unexpected data loss.
• Penetration Testing – Independent security assessments are conducted periodically by accredited third parties to identify and address any security vulnerabilities before they can be exploited.

Even with all these security measures in place, no system can be guaranteed one hundred percent safe from every cyber threat. Should a data breach occur that affects players' personal information, monet11 will notify all affected players promptly, in accordance with the requirements of PDPA 2010.

The monet11 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

The following are the types of cookies used by monet11:

• Essential Cookies – Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies – Helps us understand how players use the monet11 platform in aggregate form so we can improve the user experience. This data is not linked to your personal identity.
• Preference Cookies – Saves your preferences such as language and display settings so you don't have to reconfigure them each time you log in.
• Security Cookies – Used to detect suspicious activity and prevent unauthorised access to your account.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may prevent you from accessing certain features of the monet11 platform.

Under Malaysia's PDPA 2010, you as a data subject have the following rights regarding the personal data held by monet11:

To exercise any of the above rights, contact the monet11 support team via Live Chat or email at support@monet11.biz, stating the type of request and your relevant account information. monet11 will process your request within the timeframes prescribed by PDPA 2010.

In the course of platform operations, some monet11 player data may be processed or stored outside Malaysia – particularly in connection with international game software providers such as Evolution Gaming, Pragmatic Play, and Microgaming, which operate servers across multiple locations worldwide.

When cross-border data transfers occur, monet11 ensures:

• Transfers are made only to countries or entities that offer a level of data protection equivalent to or greater than Malaysia's PDPA 2010.
• Data Processing Agreements that comply with international standards are signed with all involved service providers.
• Only the minimum required data is transferred – full financial information and sensitive identity data are not shared with international game providers.
• All software providers hold security certifications and operating licences recognised by accredited international gaming regulatory bodies.

Monet11 does not retain your personal data for longer than is necessary for the purposes stated in this privacy policy or as required under applicable Malaysian law.

• Active Account Data – Retained for the duration your monet11 account remains active and for seven (7) years following account closure, to fulfil legal requirements relating to financial accountability and AML.
• Financial Transaction Records – Retained for seven (7) years from the date of the transaction, in line with Malaysian financial and tax record-keeping requirements.
• Support Communication Logs – Retained for three (3) years from the date of communication for dispute resolution purposes.
• Technical Data (Server Logs, IP) – Retained for twelve (12) months for security and fraud detection purposes.
• Aggregated Analytics Data – Anonymised data may be retained indefinitely, as it no longer contains any personally identifiable information.

When data is no longer needed, monet11 will ensure it is securely deleted or anonymised using methods that prevent recovery. You may request account deletion from the monet11 support team; however, financial transaction records may still need to be retained as required by law.

The monet11 platform is strictly for adults aged 18 and above. monet11 does not collect, process, or store personal data from individuals under the age of 18.

Should monet11 discover that personal data belonging to a minor has been collected without our knowledge, we will take the following steps immediately:

• Closing the relevant account immediately.
• Deleting all personal data associated with that account.
• Returning any remaining account balance to the original deposit method.

Parents or guardians who suspect their child may have registered an account on monet11 are advised to contact our support team immediately at support@monet11.biz.

Monet11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, Malaysian legislation, or the services we offer.

When material amendments are made to this policy, monet11 will:

• Updating the "Last Updated" date at the top of this policy.
• Displaying a notice within the monet11 platform upon your next login.
• Sending a notification email to your registered address if the amendments involve material changes to how we process your data.

We encourage you to review this privacy policy periodically to stay informed about how monet11 safeguards your data. Continued use of the monet11 platform after any amendments take effect will be considered your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding your privacy and personal data protection on the monet11 platform, please reach out to us through the following channels:

• Live Chat – Available on the monet11 platform 24 hours a day, 7 days a week. For general and urgent privacy enquiries.
• Privacy Email – support@monet11.biz with the subject line "Privacy Enquiry – [Your Account Number]". Responses will be provided within 21 working days as stipulated by PDPA 2010.

For formal requests such as data access, correction, or objection to processing, please include the following information in your request:

• Your full name and monet11 account number.
• The type of right you wish to exercise (access, correction, objection, etc.).
• A brief description of what you need.
• A copy of your identity document for identity verification purposes.